Privacy & Cookies Policy

Hydro~Flo Environmental LTD is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the most useful and reliable service.

We will not e-mail you in the future unless you have given us your consent to do so.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:
  •      Your name
  •      address
  •      phone number
  •      email address
  •      credit/debit card details
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We do not under any circumstances hold any financial details about you. If your order is processed via a telephone or Secure Form debit card payment, the details are entered directly on to a secure system and any paper copies destroyed at once.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site and to enhance their overall user experience. This can includ, but is not limited to
  • Using a "cookie" which would be stored on your browser. A “cookie” may be used for various reasons including but not limited to:
  • Recognising you have already given a username and password
  • Measuring the amount of people that are using our services, in order that we can maintain enough capacity for the service to be fast
  • Analysing anonymous data so as we can gain an understanding as to how people are interacting with us.
You can normally manage “cookies” yourself and if you would like further information on this please click here. Likewise you can normally delete “cookies” yourself and you can learn more about that here.

You can normally modify your browser to prevent the use of “cookies” and unless you modify your browser settings the information collected in this way could be used to identify you.

Any information we do collect about you will never be sold, shown or bartered with any other company or organisation for any reason what so ever.

If you have any question about our Privacy & Cookies policy please contact us.
Hydro~Flo Environmental
Whitehall Farm Buildings
Church Lane
Tiverton
EX16 9AL
0845 643 4378