SALES POLICIES / TERMS & CONDITIONS
Last Updated: December 2013
PLEASE NOTE: BACS Payment is our preferred method of payment as it incurs less costs for you and us.
Credit / Debit Card: We accept Visa, Master Card and most Debit Cards. We unable to accept American Express. Orders of this nature can be placed on our Website using either the PayPal option or by telephone or by fax or by email. Please note; if you choose to email or fax your debit / credit card details, we can accept no responsibility for loss of information if your details are stolen. PayPal or telephone is the advised methods for this type of payment.
Cheque/ Bank Transfer: A Pro - forma invoice is issued, which includes shipping & handling and our bank details. Alternatively, we can set you up with our preferred BACS handler, GoCardless, which will mean you can easily make BACS payments for all future orders. For cheques, please make payable to HFTME Ltd, enter your order number on the reverse and send it to us at HFTME Ltd Accounts Department, Whitehall Farm Buildings, Church Lane, Morebath, Tiverton, Devon, EX16 9AL
PayPal: We are happy to accept PayPal payments. If you would like to use PayPal, please select this is as your option or please notify us and we will arrange the appropriate invoice for you. PayPal is available to all customers wishing to pay by credit / debit card even if they do not have a PayPal account or do not wish to have one.
No terms are available to any customer on any first orders. Initial orders must be placed by the methods listed above. Customers may apply for NET 30 terms after initial order by filling out the Credit Reference Form, which is available on request. Note: Net 30 terms means all invoices must be paid in full 30 days from the date of invoice. Accounts that are paid late on two consecutive invoices will be re-evaluated for terms and may be required to pre-pay all orders, regardless of the size of the order. Credit Terms are not available for International Customers.
We have no minimum order quantity or value or though from time to time certain product may be offered at a cheaper price for a quantity or value purchase.
Shelf life varies with each product and is based on the date the product is manufactured, not the ship date. We aim to offer a minimum of 8 months shelf life on all products. Please check the individual descriptions for warranty and expiry details.
Products that are in stock can be shipped within 48 hours. To be able to send a product next day, we have to receive your order before 12:00 PM the previous day. If received after 12:00 PM, we will ship it the next day. Unless otherwise agreed, all shipping will be as advised in the product description.
All in-stock standard products are shipped within 5 to 7 business days. Lead times for products not in stock, orders of 10 or more cases, and private label orders will be quoted on a per-order basis but an allowance of up to 6 weeks should be allowed. Most Items carry a stock level warning.
Credit / Debit Card: Lead time starts when we receive you credit card information and deduct funds.
Bank Transfer: Lead time starts when we receive your transfer in our bank account.
Cheque: Lead time starts when your Cheque clears in our bank account.
All products are shipped FOB/EX WORKS from our premises via our nominated courier or using a Royal Mail signed for service. All parcels are tracked and proof of delivery will be provided should it be necessary.
Visual Damage: You must note on any paperwork provided by the courier any visual damage and ensure they have a copy. Contact the courier company and start the process to file a claim. Damage not noted will be considered a delivery free and clear by the courier company and they will not accept any responsibility.
Concealed Damage: There is a 7 day claim period for any concealed damage. Parcels should be inspected at the time of delivery to include any suspected damages. Contact the courier company and start the process to file a claim.
Shortages: All shortages should be reported within 5 days of receipt of goods. If shortages are known at time of receipt, this must be indicated on the delivery note. All shortage claims made after 5 days will be at HFE's discretion but we will not be legal obliged to settle.
Returns / Refunds
HFE Ltd will gladly replace any defective merchandise and cover all shipping costs. Please notify us immediately to make arrangements. Errors must be reported within 5 days of receipt of product and if purchased via the Internet you have a 7 day cooling off period in which you can return the goods for a refund providing the notification is made.
Product returns will only be accepted with prior approval from HFE Ltd and GRA form issued, which must be included with the return. Each request for return will be considered on a case by case basis.
Products may be returned for credit less shipping charges and a 20% restocking fee within 30 days from the date of shipment. In order to do this the products must be in original container and in an undamaged condition. No cash or cheque refunds are offered, only credit towards future orders. Custom or private labeled products are non returnable.
After 30 days, you will be required to use your warranty conditions with the manufacturer. They become liable for any returns or refunds although we are here to help you with that process. We are not liable for any costs after 30 days.
All returns require authorisation from HFE Ltd. Products should be shipped with a Return Goods Authorisation (RGA) Form to HFE within 20 days of the authorisation. Returns will not be accepted after 20 days or if postage is not prepaid.
HFE Ltd reserves the right to issue final determination regarding all returns